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Recommended Protocols in response to COVID-19 (06 Apr 2020)

Recommended Protocols in response to COVID-19

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AGM 2020 (06 Apr 2020)

Given the current COVID-19 pandemic the 2020 AGM has been postponed. Dates to be confirmed.

Please contact President Jamie Rowe via email

Code Of Conduct

Animal Health, Animal Care

Membership of the Livestock Contractors Association (LCA) is open to all practising Livestock Contractors or other workers working under our scope operating with domestic livestock animals and providing animal health services.

Associate Membership is open to others interested in livestock contracting activities or those contractors operating within related fields (e.g. the traditional shearing industry, chemical or equipment manufacturing, etc).

Members of the Association shall undertake to comply with the Code of Conduct, and as amended by the Committee from time to time.


  1. To promote the use of Livestock Contractors.
  2. To present a united voice when discussing problems and programs with other bodies to ensure that the interests of contractors and their clients are considered.
  3. To facilitate ongoing development of knowledge and skills of contractors by:
    -Meeting with fellow Livestock Contractors.
    -Meetings with expert Scientific Advisers;
    -Update skill workshops utilising the input of recognised authorities.
    -Dissemination of information via newsletter and/or meeting reports.
  4. The promotion of Animal Health Contracting as a responsible profession.
  5. To encourage the conduct of all Animal Health Contracting operations in a proficient, caring and professional manner.
  6. To ensure that animal welfare, with the prevention of unnecessary pain and suffering, is a major consideration and prime object.
  7. To actively seek involvement, leading to cooperation with the various bodies whose aims and objections run parallel with the Association.

Guidelines for Members Conduct

Conduct with Clients

  1. Members shall conduct their contract services in such a manner as to be a credit to the profession.
  2. The prior negotiated contractual arrangements between Members and their Clients shall be fair and equitable to both parties.
  3. Operations needed to service a contract shall be performed with professional skill, in a manner, which expedites the completion of the contract, and with due regard for the welfare of the animals.
  4. The procedures used in animal operations should closely follow those as from time to time set out by the appropriate State Agricultural Department and/or the appropriate State Veterinary Authority.
  5. Members must accept responsibility for the actions of their Staff.
  6. Members shall protect theirs and their Clients interests by having a Personal Liability Insurance Policy and where applicable Public Liability Policy.

Conduct with Association Members

  1. Members shall conduct their business with due regard to the effect on fellow Members.
  2. Members located within similar regions are encouraged to exchange information on a regular business.

Conduct with Veterinarians

  1. Contractor Members should refrain from giving Veterinary advice on animal health matters. Members will not breach the Veterinary Surgeons Act.
  2. This will preclude Members from giving dose rates etc on prescribed drugs, however it should not prevent the contractor from participating in such programs as: Footrot eradication strategies, Mark and Mules, Dipping, Ultrasound etc.
  3. Members may merchandise those chemicals allowed by law.
  4. No member, unless licensed to do so, shall act as a reseller or agent for any restricted prescription drug, except where the Member is merely acting as a deliverer of the legally obtained drug.
  5. The drug usage recommendations of the Veterinarian and/or Manufacturer should be followed.
  6. Unregistered products must not be used. It should be noted that application techniques are an important part of the usage recommendations
  7. Clients seeking Members advice on animal health problems must, in the first instance, be advised to approach their own Veterinarian; then if requested an approach maybe made on behalf of the Client to their private and/or Government Veterinarian.
  8. All members are encouraged to maximise the cooperating from the Veterinary profession as this can only lead to better animal health and welfare.

Conduct with Livestock Officers

  1. State Agricultural Livestock Officers offer a large range of non-veterinary services to the farmer consumer. Some of these tie in with the contracted requirements of the owner. It is therefore desirable that close cooperation be formed with Livestock Officers.
  2. Livestock Officers are in a position to fit Members services into the overall livestock program of owners.
  3. Livestock Officers should be utilised as:
    -A source of information on research results.
    -A source of product information
    -As a method of disseminating the services of Members to Farmers.

Conduct with Rural Advisers

Should be defined as consultants who have a defined relationship with their livestock owner clients;

  1. Members should be careful that the role of the rural adviser is clearly defined:
    -is the contractor dealing with the adviser (employed by him hence paid by him)
    -or is he employed by the owner and paid by him.
  2. Members who seek advice from Rural Consultants should be certain that the adviser has the expertise in the field required.
  3. The Association and its Members should establish close communication with Rural Consultants.
  4. Where a Member is in disagreement with a Rural Adviser, be they any of the above mentioned
  5. categories, the Member should contact the Association who will provide advice and/or make contact with acknowledged experts in the field with a view to resolving the conflict.

Ethics and Complaints Committee

The Association has established a sub-committee to deal with complaints submitted by either LCA Members or the Public.

The procedure shall be:

  1. Complaints received by LCA will not be considered unless they are in writing these complaints will then be forwarded to the Chairman of the Ethics and Complaints committee.
  2. All complaints must be recorded in a Complaints Book and acknowledged in writing by LCA President.
  3. The Ethics and Complaints Committee must record all procedures used in attempting to settle the dispute.
  4. Where a quick solution cannot be found then the offending contractor must reply in writing to the allegations and forward same to LCA.
  5. If the Ethics and Complaints Committee cannot negotiate a suitable settlement of this disputation then the LCA may appoint an outside Arbitrator. This Arbitrator should be selected as an expert in the field of the dispute.
  6. All parties to the dispute will be notified in writing as to the proceedings of the independent arbitration. A time limit of 30 days for settlement will be allowed after the independent Arbitrator has reviewed the case.
  7. Where a Member has two justified complaints recorded against him that Member shall be called before the LCA Committee and appropriate advice will be given to the Member on how to avoid future complaints.
  8. Where the Committee of the LCA considers the number of justified complaints or a single justified complaint to be of such seriousness, then the Committee shall require the Member to answer such complaints in writing and/or appear before the Committee with 28 days to make oral responses.
  9. Where these procedures fail to resolve the issues the Committee can either:
    -Further counsel the Member or Members involved.
    -Issue directives as to the further conduct of the offending Member or Members involved.
    -Terminate the membership of a Member or Members.